Terms & Conditions

Last updated: 9 November 2026

1. Company Information

PLAU and FINO are hospitality venues operated by PLAU (PRESTON) LIMITED, a company registered in England and Wales.

Legal entity: PLAU (PRESTON) LIMITED
Company registration number: 09113183
Registered address: 115 Friargate, Preston, Lancashire, PR1 2EE, United Kingdom.

These Terms & Conditions apply to purchases made through our websites, including gift vouchers and gift experiences purchased through our authorised gift voucher provider, Giftpro.

2. Gift Voucher Purchases

Gift vouchers for PLAU and FINO may be purchased online through our Giftpro voucher service.

The price and description of each voucher will be displayed at the time of purchase.

Payment must be completed before a voucher is issued.

Vouchers may be purchased for personal use or as gifts for others.

3. Voucher Delivery

We offer electronic gift vouchers delivered by email through our Giftpro service.

Electronic vouchers are sent to the email address provided during checkout, either following purchase or on a selected delivery date where this option is available.

Customers are responsible for checking that the recipient's email address is correct.

If physical gift vouchers are offered, delivery options, applicable charges and estimated delivery times will be clearly displayed before checkout.

If a voucher has not arrived, please contact the relevant restaurant so that we can investigate and assist.

4. Voucher Validity and Redemption

Each voucher will display its validity period and any specific conditions of use.

Vouchers must be redeemed within their stated validity period.

Gift vouchers may be redeemed at the restaurant or venue specified on the voucher.

Restaurant bookings are subject to availability, and we recommend booking in advance.

Customers should present their gift voucher or voucher reference when redeeming it.

Unless otherwise stated on the voucher, gift vouchers cannot be exchanged for cash.

Any remaining balance or restrictions on partial redemption will be subject to the conditions stated when the voucher is purchased.

5. Cancellations and Refunds

Customers purchasing gift vouchers online may have a statutory right to cancel their purchase under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where the statutory cancellation right applies, customers may cancel within 14 days of purchase for electronic vouchers, or within the applicable statutory period for physical vouchers.

To request cancellation, please contact us using the details provided on the relevant restaurant website, quoting your order or voucher reference.

Where a voucher has already been redeemed, or a relevant statutory exception applies, cancellation or refund rights may be affected.

Approved refunds will be returned to the original payment method within the legally required timeframe.

Nothing in these terms affects your statutory consumer rights.

6. Lost or Misplaced Vouchers

If an electronic voucher has been lost or misplaced, please contact us with the original purchase details.

We will make reasonable efforts to locate and reissue the voucher where ownership can be verified and the voucher has not already been redeemed.

7. Restaurant Bookings

Gift vouchers do not automatically guarantee a restaurant reservation.

All bookings are subject to availability and any booking conditions communicated at the time of reservation.

If a voucher relates to a particular dining experience, additional conditions may apply and will be displayed with that experience.

8. Website Information and Pricing

We make reasonable efforts to ensure that information, prices and descriptions on our websites are accurate and up to date.

We reserve the right to amend our menus, prices, services and voucher offerings.

Any changes will not affect existing purchases except where permitted by law or agreed with the customer.

9. Privacy and Personal Information

We respect your privacy and are committed to protecting your personal information.

Personal information provided when purchasing vouchers or making enquiries will be processed in accordance with our Privacy Policy and applicable UK data protection legislation.

Giftpro and relevant payment service providers may process information necessary to complete and administer voucher purchases.

Please refer to our Privacy Policy for further information.

10. Contact Information

For enquiries about gift vouchers, purchases, cancellations or refunds, please contact the relevant restaurant using the contact information provided on its website.

PLAU
115 Friargate
Preston
PR1 2EE

FINO
Please refer to the FINO website for venue contact details.

Registered company: PLAU (PRESTON) LIMITED
Company number: 09113183

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Nothing in these terms limits or excludes any rights or protections available to customers under applicable UK consumer legislation.