Privacy Policy

Last updated: 9 November 2026

PLAU and FINO respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our websites, make a reservation, contact us or purchase a gift voucher.

1. Who We Are

PLAU and FINO are operated by PLAU (PRESTON) LIMITED, a company registered in England and Wales.

Company number: 09113183
Registered office: 115 Friargate, Preston, PR1 2EE, England

Contact:
PLAU: info@plau.co.uk
FINO: info@finotapaspreston.co.uk

2. Information We Collect

Depending on how you interact with us, we may collect:

  • Your name and contact details, including email address and telephone number.

  • Reservation details and information you choose to provide about your visit.

  • Billing and purchase information relating to gift vouchers.

  • Delivery information for gift vouchers.

  • Information submitted through website contact forms.

  • Technical information collected through website cookies and similar technologies.

3. How We Use Your Information

We use personal information to:

  • Process bookings and respond to enquiries.

  • Process gift voucher purchases and arrange delivery.

  • Provide customer service and manage cancellations or refunds.

  • Maintain accurate business and financial records.

  • Improve the operation and security of our websites.

  • Send promotional communications where permitted by law.

We process personal information on the appropriate lawful basis, including performing a contract, complying with legal obligations, pursuing legitimate business interests, or obtaining consent where required.

4. Gift Voucher Purchases

We use Giftpro and its associated payment services to administer online gift voucher purchases.

Information necessary to complete purchases, arrange delivery, process payments and provide customer support may be shared with these providers.

Payment information is handled through the relevant secure payment processing service.

5. Sharing Your Information

We may share relevant information with trusted service providers, including website hosting companies, reservation systems, gift voucher providers, payment processors, delivery providers and professional advisers.

We do not sell your personal information to third parties.

6. How Long We Keep Information

We retain personal information only for as long as necessary for the purpose for which it was collected, including fulfilling purchases, managing customer enquiries and meeting legal or accounting obligations.

Information is securely deleted or anonymised when no longer required.

7. Cookies

Our websites may use cookies and similar technologies to operate correctly, remember preferences and understand website usage.

Where consent is required for non-essential cookies, visitors will be given appropriate choices.

8. Your Data Protection Rights

Under UK data protection law, you may have the right to access, correct or request deletion of your personal information, restrict or object to certain processing, and withdraw consent where applicable.

To make a request, please contact us using the email addresses above.

You also have the right to raise concerns with the Information Commissioner's Office at www.ico.org.uk.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will be available on our websites.